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How Insurance Companies Approach Your Claim — From Someone Who Worked Inside

Before founding this firm, Mher Asatryan worked in the insurance industry. This is what that experience teaches about the adjuster on the other end of your file.

Aerial view of a Los Angeles freeway interchange at dawn
Fig. 1 — Southern California, where the claims volume never slowsThese companies act in their best interests — you need someone acting in yours

Before starting our firm, I worked in the insurance industry. I have firsthand knowledge about the tactics that insurance companies use when they deal with individuals who have suffered injuries in accidents. Because these companies act in their best interests, I wanted to make sure that people had a professional they could turn to when they needed to get results. That is, in a sentence, why Asatryan Law exists.

The file, from the other side of the desk

To an insurer, your claim is a number attached to a risk. The adjuster handling it is measured on how quickly and how cheaply files close. None of this makes adjusters bad people — it makes them professionals doing a job whose incentives point away from you. Understanding those incentives explains almost everything about how your claim will be handled:

  • Early settlement offers arrive before you know the full extent of your injuries — because a signed release today is cheaper than your actual damages tomorrow.
  • Recorded statements are requested while you are still shaken, hoping a stray phrase shades fault toward you.
  • Treatment gets second-guessed, because in serious injury cases insurers play an aggressive role in how care is administered — protecting their bottom line, not your recovery.
  • Delay is a tool. The longer a claim sits, the more financial pressure builds on you to accept less.
Insurance companies may not want to provide you with reasonable compensation — unless you have an experienced law firm on your side.

What changes when counsel enters

Throughout your case, we make repeated efforts to engage the insurance companies in meaningful negotiations to settle your claims. If they refuse to bargain in a fair manner, we have taken a number of personal injury cases to court. No matter what type of injuries you may have, if the insurers fail to offer reasonable compensation, we will litigate your claims — and they know it when they see our name on the file.

There is no risk in contacting our lawyers about your case. We will carefully examine your claims and be straightforward with you about your options. If you do not need an attorney, we will tell you that.

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Articles are general information — your case is specific. To discuss it with one of our attorneys, call 818-208-0000 or send us an email. The consultation is free. Armenian, Russian and Spanish are spoken at our firm.

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Asatryan Law
14120 Victory Boulevard
Van Nuys, CA 91401

Phone: 818-208-0000
Fax: 818-538-5179

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